At Medico Express, we specialize in delivering world-class healthcare support for patients traveling from abroad. Our comprehensive international services ensure that every aspect of your medical journey is expertly coordinated from start to finish.
We offer professional translation services to eliminate language barriers and ensure you understand every aspect of your treatment. Our certified translators are well-versed in medical terminology, providing clear and precise communication.
For more details or to request translation assistance, please email us at serviciosinternacionales@medicoexpressrd.com.
Through strategic alliances with high-quality hotel chains, our team assists you in achieving comfortable, convenient and safe accommodation. These establishments, personally verified by our team, not only fit your budget, personal and food preferences, but also have facilities and services designed to cater to your recovery and wellness needs. Whether you're looking for a nearby hotel or an extended stay, we'll coordinate all arrangements so you can focus on your health.
Reach out by email at serviciosinternacionales@medicoexpressrd.com to discuss your accommodation needs.
From airport pick-ups, transfers to our center, or even for your personal itinerary, our reliable transportation services are tailored to keep your travel seamless and stress-free. We work with trusted providers to ensure punctuality and comfort throughout your stay.
For inquiries or reservations, please send us an email at serviciosinternacionales@medicoexpressrd.com.
The concierge plays a key role in the international patient experience, ensuring that their medical care process is smooth and hassle-free. Their main responsibilities include:/p>
- Personalized assistance: Acts as the primary point of contact for international patients and their companions, guiding them throughout the entire care process.
- Appointment and procedure coordination: Manages medical schedules, check-ups, tests, and procedures, ensuring optimal timing for the patient.
- Guidance within the healthcare center: Accompanies and directs patients to different medical areas, facilitating their mobility and comfort.
- Support with international insurance: Assists in validating coverage, obtaining authorizations, and handling billing for international and travel medical insurance.
- Translation and language assistance: Helps facilitate communication between the patient and medical team in case of language barriers.
- External logistics coordination: Provides support with hotel reservations, transportation, medical transfers, flights, and any travel-related needs.
- Support for companions and family members: Ensures their comfort by offering recommendations for accommodations, restaurants, and activities.
- Patient experience: Delivers high-level service by addressing special needs and providing warm, personalized care.
The concierge is, in essence, the international patient’s ally, ensuring that their medical stay is as organized, comfortable, and efficient as possible.
Stay connected with our healthcare professionals from anywhere in the world through our secure telemedicine services. We provide pre-flight medical guidance, virtual consultations, and post-visit follow-ups to ensure ongoing support when you need it.
For more information or to schedule a telemedicine appointment, please reach out via email at serviciosinternacionales@medicoexpressrd.com.
Our dedicated International Department is committed to facilitating your medical journey, from pre-arrival arrangements to post-treatment follow-ups. We coordinate with our specialized teams to deliver seamless care tailored to your unique needs.
Contact our International Department by email at serviciosinternacionales@medicoexpressrd.com to start planning your visit.
At Médico Express, we understand the importance of having insurance that provides peace of mind and protection during your stay abroad. Therefore, we offer comprehensive assistance in the process of quoting your travel insurance, ensuring that you obtain the most complete and suitable coverage for your needs. We recommend travel insurance that includes:
- Medical assistance for emergencies and non-pre-existing illnesses
- Specific medical services for Covid-19
- Coverage in case of travel delays or cancellations
- Protection against luggage loss
- Repatriation services
We are by your side every step of the way, providing personalized advice and quick, efficient insurance solutions. Trust our team to manage all your travel insurance needs with professionalism and dedication, ensuring that every detail is covered.
If you would like to get a quote for your travel insurance, please contact us by writing to the following email: serviciosinternacionales@medicoexpressrd.com.
We offer a range of on-site amenities to make your stay as comfortable and convenient as possible. Our focus is on enhancing your overall experience while you receive the care you need.
Medico Express’ Fitwell accreditation means you are in a safe environment. With most of the illumination coming from natural lights, toxic-free paint and construction materials, HEPA filters, and optimal water quality, you can feel safe you are in a healing environment.
Amenities included:
- International Department main lounge
- International Department imaging lounge
- Free unlimited high-speed Wi-Fi
- Meals tailored to your dietary preferences or restrictions
- Free valet parking during your stay
- Botanical garden with aromatherapy
Get in touch via email at serviciosinternacionales@medicoexpressrd.com to learn more about our available amenities.
Patient Rights
General Health Law 42-01, Decree No. 351-99
- Proper Identification: Be correctly identified and addressed by your name.
- Non-Discriminatory Care: Receive appropriate, timely, socially and culturally acceptable care without any form of discrimination, regardless of financial capacity.
- Respect and Dignity: Be treated with respect and care in accordance with your human dignity.
- Knowledge of Care Providers: Know the names of the individuals caring for you and understand their roles.
- Privacy and Confidentiality: Enjoy privacy and confidentiality during your care, protecting your social and psychological integrity.
- Feedback Opportunities: Provide complaints or suggestions about the care received to help improve service quality.
- Confidential Information: Receive information about your condition professionally and confidentially, ensuring your medical history is not disclosed to individuals unrelated to your care.
- Informed Communication: The assigned physician will inform you and, if desired, your family about the course of your treatment and health issues.
- Consent Rights: Have the right to consent to or refuse procedures and treatments.
- Participation in Treatment: When feasible and appropriate, participate in decisions and actions regarding your treatment.
- Support During Procedures: Request to be accompanied by a person of the same gender or a family member during medical examinations or treatments, especially if performed by a professional of the opposite gender or if you desire.
- Second Opinions: Consult with other specialists at your request and expense when seeking alternative opinions, without facing discriminatory actions.
- Voluntary Discharge: Any citizen has the right to request their voluntary discharge, which must be formally submitted by you or your family through the designated form.
- Access to Spiritual Support: Have access to spiritual support services.
Patient Responsibilities
General Health Law 42-01, Decree No. 351-99
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Adherence to Regulations: Comply with and respect the institution's internal regulations, which will be explained to you or your family upon admission.
Accurate Information: Provide accurate and truthful information about your condition and any social and epidemiological aspects (such as your address, family members, and possible risks to healthcare personnel).
Treatment Compliance: Follow your treatment plan and attend all scheduled follow-up appointments.
Respect for Staff: Show respect towards the organization's staff members.
Care for Facilities: Take care of and protect the institution's facilities and belongings.
Consideration for Others: Respect and be considerate towards other patients and their companions.
Personal Hygiene: Maintain adequate personal hygiene and contribute to keeping the environment clean.
Resource Conservation: Care for and conserve the resources provided by the organization for your use.
For those who need extra support in their recovery after leaving our facility, we offer personalized home care solutions. Our medical professionals work closely with you to develop personalized care plans that promote recovery and independence.
To find out more about at-home care services, send us an email at serviciosinternacionales@medicoexpressrd.com.
Our medical coordination team is at the heart of an unparalleled medical health travel experience – dedicated to managing every aspect of your journey, from planning to post-treatment follow-up, ensuring that every stage of the process is smooth and worry-free.
Whether you need specialized care or preventive services, our coordinators will be by your side to:
Personalized guidance: Advice on treatment options, procedures, and specialists that best suit your needs.
Risk assessment associated with travel: We consider your medical history, destination, and local conditions to provide you with a detailed analysis of potential risks during your trip, taking the necessary precautions to make your experience safe and smooth.
Management of appointments and itineraries: Organization of medical consultations, procedures and exams, guaranteeing optimal times and without delays.
Medication review and treatment adjustment: Our team ensures that all medications are suitable for your treatment at the destination and makes any necessary adjustments, ensuring that your treatment remains effective and safe during your trip.
Constant communication: Always stay informed, with regular updates on your treatment and any adjustments to the plan.
Fit to Fly Assessment: We examine your health status and confirm that you are ready to fly, ensuring that you can travel with complete confidence and without risks to your well-being.
Post-treatment follow-up: We accompany you in recovery, with periodic check-ups to ensure the best results.
With our medical coordination team, your health is in the best hands. We make sure that every aspect of your experience at our center is as enjoyable as it is effective. Your well-being is our priority.
For more information about our medical coordination services, please reach out to us by email at serviciosinternacionales@medicoexpressrd.com.
At Medico Express, we believe in proactive healthcare through comprehensive preventive checkups. Our thorough screenings help detect potential health issues early, ultimately enhancing overall well-being.
To schedule a preventive checkup or learn more, contact us via email at serviciosinternacionales@medicoexpressrd.com.
Through our international services you can access a wide network of medical professionals covering more than 40 subspecialties, including preventive medicine, orthopedics, outpatient surgery, gastroenterology, dentistry and more. Each specialty has experienced professionals ready to provide expert, personalized care.
For details on specific specialties, please send us an email at serviciosinternacionales@medicoexpressrd.com.
Medico Express is committed to upholding the highest standards of care, backed by leading industry accreditations and memberships. Our affiliations attest to our dedication to clinical excellence, safety, and patient satisfaction.
Distinctions:
- Ministry of Public Health of the Dominican Republic
Operating License (2024) - Fitwel
2-star Rating certificaction (2024)
1st health center in Latin America (2024) - Medical Tourism Association MTA
Health center with the most medical travel professionals globally CMTP (2024) - Global Medica / General Electric Healthcare
Certificate of State-of-the-Art Medical Equipment (2024) - International Society for Quality in Healthcare (ISQua)
Platinum Member (2024) - Dominican Association of Health Tourism
Member (2024) - Hotel and Tourism Association of the Dominican Republic
Member (2024) - American Chamber of Commerce of the Dominican Republic
Member (2024)
If you’d like more details about our accreditations, reach out via email at serviciosinternacionales@medicoexpressrd.com.
We strive to continually improve our services by gathering valuable feedback from our patients. Your input on our satisfaction survey helps us maintain our high standards and deliver the best experience possible.
To share your thoughts, fill out the survey form below or feel free to email us at serviciosinternacionales@medicoexpressrd.com.
Encuesta de satisfacción sobre el Departamento Internacional
We offer a streamlined process for requesting your medical records, ensuring you have easy access to important health information. Our team will handle the necessary documentation and coordinate delivery in a timely manner.
To request a medical report, please fill out the form below or send us an email at serviciosinternacionales@medicoexpressrd.com.
Solicitud de Informe Médico
Contact us
For more information on how we can help you, please contact our international team by email at serviciosinternacionales@medicoexpressrd.com.
