At Medico Express, we understand that every medical travel is unique and should be treated with the same dedication and care as your well-being. From the moment you decide to embark on your medical journey to the follow-up afterwards, we make sure to be with you every step of the way, providing a hassle-free experience focused on your peace of mind.
Pre-Trip: Preparing and Planning for Your Health Care
The process begins when you approach us seeking medical attention. Our International Department team is ready to answer all your questions and guide you through every step of the process, making sure you have all the necessary information about the services we offer. You can contact us through our website, by phone, or directly through our communication platforms.
Once you decide to move forward, we take care to review your medical history and coordinate a teleconsultation with the specialist that best suits your needs. This initial consultation is key to understanding your medical needs and determining if the services we offer are right for you. In addition, we check for any relevant epidemiological alerts and perform conciliation of your medications if necessary.
Before your arrival, all services and their costs will be agreed upon in advance, providing you with clarity and transparency about the scheduled treatments and procedures. During this stage, we also educate you about any additional services you might require depending on your medical condition, such as post-surgical care or specialized follow-up.
We take care of all the logistical aspects of the trip, from the organization of the medical itinerary to the management of your visa, flights and accommodation, adapted to your needs, whether for medical or cultural requirements. Every detail is carefully planned to make your experience as comfortable as possible.
During your visit: At Medico Express
When you arrive at the center, we welcome you and guide you throughout the admission process. We know that receiving medical care outside of your country can be challenging, so we assign you a concierge who becomes your personal point of contact, making sure every step is clear and simple for you, as well as advocating for your needs.
Medical care begins with an initial evaluation, where our specialists perform the necessary tests and adjust your treatment plan based on the results. If necessary, we carry out procedures, surgeries or therapies according to the previously agreed plan. At all times, we make sure that you receive the best care and that you are informed about your progress.
We keep you informed throughout the process, making sure you and your family understand each stage of treatment and what is expected. At each step, we resolve any doubts and adjust the plan if necessary.
Follow-up: Ongoing Support Beyond Treatment
Our care doesn't end when your treatment ends. We ensure that the recovery and follow-up process is equally detailed and comfortable. Prior to your return, you will receive clear instructions for home care, and we coordinate any post-surgical medical consultations to confirm that your clinical condition is suitable for travel. If necessary, we will arrange transportation for your return, making sure everything is in order.
In addition, we provide education on how to manage your medications, diet and exercise, and explain how to identify warning signs for potential complications. We also give you a Fit for Travel certificate, confirming that you are fit to travel back to your country safely.
Once back in your country, our commitment continues with remote monitoring. We provide access to virtual consultations and digital platforms to monitor your progress remotely. If you need rehabilitation or additional medical care, we coordinate with your local doctor to ensure your recovery runs its course effectively.
Finally, after your treatment, we ask for your feedback so that we can continually improve our services. Should complications arise, we remain available to provide you with ongoing support, making it easy to communicate with your local doctor and offering assistance as needed.
For more details on how we improve the patient experience, please email serviciosinternacionales@medicoexpressrd.com.
When planning your medical trip to the Dominican Republic, it is essential to check if you need a visa or other additional documents to enter the country. You must also complete the Customs e-Ticket, a digital form that is mandatory for all travelers. This form collects personal and travel information, facilitating your entry and exit from the country.
- Visas and Additional Documents: Most visitors do not require a visa for stays of up to 30 days. However, it is important to confirm if your nationality requires a visa or if you need to submit additional documents.
- Customs e-Ticket: Before your arrival, you must complete the Customs e-Ticket, a digital form that is mandatory for all travelers. This form collects personal and travel information to facilitate your entry and exit from the country.
For detailed information on entry requirements, check if you need additional visas or documents, and to complete your Customs e-Ticket, please refer to the following links:
Contact us by email at serviciosinternacionales@medicoexpressrd.com to discover how we can make your visit unforgettable.
The Dominican Republic is a politically stable country with impressive economic growth. However, as in any tourist destination, it is advisable to take precautions to ensure your personal safety and enjoy a quiet and pleasant experience.
Although the country offers a safe environment for visitors, it is always wise to be informed about the best practices to stay safe. We recommend contacting our International Department, who can provide you with up-to-date information on safety recommendations, the best modes of transportation, and the most recommended areas to visit during your stay.
Personal Safety Tips During Your Trip:
- Keep your belongings under control: Don't leave valuables in plain sight or in accessible places.
- Travel in authorized transportation: Opt for official taxis or services recommended by our team.
- Avoid low-traffic areas: Stay in well-lit and crowded areas
- Be careful with cash: Avoid carrying large amounts of cash.
- Remember emergency numbers: Always have local emergency numbers and those of our International Department at hand.
For more details and to stay on top of recommended security measures, please refer to our international department in serviciosinternacionales@medicoexpressrd.com.
It is essential to be informed about epidemiological alerts both in the Dominican Republic and in the countries visited in the last six months. These alerts will allow you to take the necessary precautions to protect your health during your stay.
- Alerts in the Dominican Republic: To find out about the epidemiological alerts in force in the country, consult the official website of the Ministry of Public Health of the Dominican Republic: Ministry of Public Health
- International Alerts: In addition, we recommend that you review the alerts and epidemiological updates provided by the Pan American Health Organization (PAHO): International Alerts - PAHO
During the planning of your trip, our multidisciplinary team will give you the confidence to travel safely.
Nestled between the Atlantic Ocean and the Caribbean Sea, the Dominican Republic is a vibrant island paradise renowned for its rich culture, stunning landscapes, and warm hospitality. With nearly 1,000 miles of coastline and diverse natural beauty, this destination offers everything from pristine beaches and tropical rainforests to historic cities and modern resorts. Whether you’re seeking adventure, relaxation, or cultural immersion, the Dominican Republic promises an unforgettable experience for every traveler.
Ready to explore all that the Dominican Republic has to offer? Visit our official tourism site for more information, guides, and resources to help you make the most of your trip at GoDominicanRepublic.com.
The Medical Tourism Association (MTA), in collaboration with the Dominican Association of Health and Wellness Tourism, published in 2021 the Third Edition of the Health and Wellness Tourism Destination Guide to the Dominican Republic. Here you can learn more about our country, culture and tips from your health trip to our beautiful and warm island.
Click here or visit the Dominican Association of Health Tourism in adtusalud.org
At Medico Express, we believe in sustainable tourism that respects and protects both the environment and local communities. We work to create a positive and lasting impact in the region, through our responsible actions and conscious attention to the environment and people.
Environmental Commitment
As part of our commitment to the environment, we have the Fitwel, certification, which highlights our sustainable practices in the construction and operation of our facilities. We use sustainable and toxic-free materials to ensure a healthy environment for both our patients and staff. In addition, we are responsible for the proper management of biological waste, ensuring that our operation minimizes its impact on the environment. By choosing Medico Express, you not only choose quality care, but also a facility that works to preserve the environment.
Social Responsibility
At Medico Express, we strongly believe in the value of people and the positive impact we can have on the community. Currently, we are responsible for more than 200 direct jobs and 400 indirect jobs, contributing to the economic well-being of many families. Approximately 70% of our staff is made up of women, reflecting our commitment to gender equality. In addition, about 80% of our employees come from Santo Domingo Este, helping to strengthen the local economy and promoting the social development of the region.
Economic Impact
Medical tourism not only promotes health, but also supports the local economy. By choosing destinations like the Dominican Republic for your healthcare, you directly contribute to economic growth, helping to generate opportunities for local workers and favoring the trade of regional products and services. Tipping, when appropriate, is a simple way to support the local economy and reward good service received, which promotes a quality environment in tourism services.
Al though we know you love and appreciate our staff; no tipping is allowed within Medico Express. Nobody from our staff should ask for tips. Any additional payments would be formally discussed and agreed upon with your medical coordinator and doctor and settled on your preferred payment platform.
Sustainable tourism focuses on respecting local culture, protecting the environment, and supporting the well-being of the communities we visit. Tipping is part of responsible travel, helping local service workers earn a fair wage while encouraging high-quality service. By tipping, you contribute to the economic health of the region, create equitable opportunities for the community, and leave a positive footprint on your destination.
General guidelines:
- Restaurants: Most restaurants in the Dominican Republic add a 10% service charge by law, which goes to the staff. Locals often add an extra 5–10% on top of that for good service, though it’s at your discretion based on satisfaction.
- Taxis: Tipping taxi drivers isn’t strictly required, but it’s customary to round up the fare or add a small amount if they’ve been particularly helpful (e.g., assisting with luggage).
- Porters/Bellhops: A tip of USD $1–$2 per bag is standard.
- Housekeeping: Leaving about USD $2–$5 per day in your hotel room for the cleaning staff is a nice gesture.
- Tour Guides: If you’ve booked an excursion or guided activity, a tip of around 10–20% of the tour cost is common, depending on the level of service and group size.
Upon arrival, you will receive a personalized digital kit designed to ensure a smooth transition to your medical journey. This kit will be a useful tool that will provide you with peace of mind, as it includes essential information for your stay, educational resources, and practical tips to navigate your medical journey more easily.
Being customized, the digital kit is tailored to your specific needs, enhancing your comfort and ensuring you feel supported at every stage of the process.
If you have any special requests or need more details about our digital kit, please feel free to contact us via email at serviciosinternacionales@medicoexpressrd.com.
Before your journey, we provide a comprehensive travel checklist to help you prepare for every step of your medical visit. From essential documents and medications to packing tips and destination details, our checklist ensures you arrive worry-free.
For a copy or personalized guidance, please email our team at serviciosinternacionales@medicoexpressrd.com.
We offer a thorough travel risk assessment, advising you on health precautions, vaccination requirements, and any potential travel advisories for the region. Our specialists will help you plan a safe trip, minimizing risks to your well-being.
Contact us by email at serviciosinternacionales@medicoexpressrd.com for more information or to schedule a risk assessment
Find answers to the most common questions about traveling for healthcare, from insurance coverage to local accommodations. Our FAQ page covers key details to ensure clarity and peace of mind throughout your journey.
If you don’t see your question listed, feel free to email us at serviciosinternacionales@medicoexpressrd.com for personal assistance.
Will my international insurance cover my medical expenses?
Our International Insurance service assists in verifying and coordinating coverage directly with your insurer. We simplify the claims process on your behalf, ensuring you can focus on your health. If you have specific questions about your plan, contact us via email for personalized guidance.
How do I start the process and schedule an appointment?
Simply reach out to our International Department by email. Our Medical Coordination team will then guide you through the steps, from initial consultation to securing your appointment and planning the necessary travel details.
Do I need a visa or special travel documents for my medical trip?
While visa requirements vary by country, our Travel Checklist and Travel Risk Assessment services can help you identify essential documents and requirements. If you’re unsure about any paperwork, email us for expert assistance.
Are translation or interpretation services available for my preferred language?
Yes. Our professional Translation service ensures clear communication between you and our medical staff. Certified translators are ready to assist you in person, virtually, or in preparing important documents—just send us an email to request translation support.
What accommodation is available for me and my companion during treatment?
Through our Accommodation and Concierge services, we arrange suitable lodging options tailored to your needs and preferences. We can also assist with local recommendations and amenities—contact us via email to discuss available options.
What kind of follow-up care or support can I expect once I return home?
We offer comprehensive At-home Care and Telemedicine services for continued support. These services ensure you have ongoing access to medical advice, follow-up consultations, and personalized care plans long after you’ve left our facility.
What payment methods or financing options are offered?
We provide multiple Payment Platforms to suit your preferences and maintain Transparency throughout the billing process. Additionally, our Better by MTA program offers financing options designed to ease the financial burden. For details or assistance, email us.
How long will I need to stay, and when can I safely travel back?
Your length of stay depends on your specific treatment plan, which our Medical Coordination team will outline for you. We also offer a Travel Risk Assessment to ensure you have the information needed to determine a safe travel window.
What if I experience complications after I leave the country?
Our Telemedicine service allows you to consult with our healthcare professionals from anywhere, addressing any post-treatment concerns. In more serious cases, we can coordinate a return visit or work with local healthcare providers to support your recovery.
How do I handle prescriptions and medications while traveling?
Our Concierge and International Department teams can guide you through refilling prescriptions locally or preparing the necessary medications before your trip. If needed, they will also advise on import regulations and safe handling of medications during travel.
Contact us
For more information on how we can help you, please contact our international team by email at serviciosinternacionales@medicoexpressrd.com.
