At Médico Express, we are committed to protecting the privacy and security of our patients. This privacy policy describes how we collect, use and protect the personal information you provide to us through our website www.medicoexpressrd.com.

Information We Collect

We collect the following personal information from our patients:

  • Full name
  • Identity card or passport
  • Home address
  • Email
  • Phone Number
  • Relevant medical information
  • Other Information Patients Choose to Provide

Use of Information

We use the personal information collected for the following purposes:

  • Providing and improving our medical services
  • Communicate with patients about appointments, outcomes, and other matters related to their health care
  • Comply with legal and regulatory obligations
  • Conduct internal analysis and research to improve our services

Information Protection

We implement technical and organizational security measures to protect our patients’ personal information from unauthorized access, disclosure, alteration, or destruction.

Transfer of Information

We do not share our patients’ personal information with third parties, except in the following cases:

  • With service providers who help us operate our medical facility and who are required to protect personal information
  • When required by law or in response to legal process
  • With the explicit consent of the patient

Patients’ Rights

Patients have the right to:

  • Access your personal information
  • Request correction of incorrect or incomplete information
  • Request deletion of your personal information, subject to certain legal exceptions
  • Object to the processing of your personal information in certain circumstances

Obtaining Data Subject Consent

At Médico Express, we obtain explicit consent from data subjects before collecting, using, or processing their personal information. This consent is requested clearly and unequivocally during the registration process and/or when the data is provided through our website. Data subjects have the option to accept or reject the collection and use of their personal information for specific purposes. In the case of minors, we require the explicit consent of the parents or legal guardians.

If we discover that we have collected personal information from a minor without parental or guardian consent, we will delete such information immediately.

Modification and Withdrawal of Consent

The data subject has the right to modify or withdraw his or her consent at any time. To exercise this right, the owner must contact us through the communication channels provided in this policy. After the withdrawal of consent, Médico Express will cease the processing of the owner’s personal information, except in those cases where the law allows us to continue with such processing.

Compliance with Additional Regulations and Guidelines

Médico Express undertakes to comply not only with Law No. 172-13, but also with any associated regulations and additional guidelines issued by the Directorate General for Personal Data Protection or other competent authorities. We keep up to date with changes in regulations and adjust our policies and practices accordingly to ensure that our data protection procedures remain in line with applicable law.

Use of Third-Party Links

Our website may contain links to other websites that are not the responsibility of Médico Express, so clicking on a third-party link will direct you to that website. It is advisable to review the privacy policies of each website you visit.

Ongoing Policy Review

We regularly review and update this privacy policy to ensure that it remains compliant with applicable laws, regulations, and guidelines. Any significant changes will be communicated to data subjects via our website, and they will be given the opportunity to accept or reject such changes.

Complaints Procedure

If the data subject considers that their rights have been violated in relation to the protection of their personal data, they can file a complaint with Médico Express through the contact channels provided in this policy. In addition, the owner has the right to lodge a complaint with the Directorate General for the Protection of Personal Data or another competent authority if he/she considers that his/her complaint has not been resolved satisfactorily.

Contact

If you have any questions or concerns about this privacy policy, please contact us via:

Médico Express
Avenida Coronel Fernández Domínguez #100
Santo Domingo Este, República Dominicana, 11506
info@medicoexpressrd.com
Teléfono: (809) 766-0777