The institution received three Gold Seals, one Recognition for Comprehensive Patient Management, and three Special Awards for High-Impact Innovation within the Dominican Social Security System (SDSS), becoming the most recognized healthcare provider in the country at the inaugural edition of the awards.
Santo Domingo, Dominican Republic – Médico Express has been honored with seven distinctions at the first edition of the 2026 Social Security Best Practices Awards, organized by the Dominican Republic’s General Directorate of Information and Defense of Social Security Affiliates (DIDA), emerging as the country’s most awarded healthcare provider.
The institution received the Gold Seal for Humanization of Healthcare Services, the Gold Seal for Risk Management, Detection and Prevention of Irregularities, the Gold Seal for User Experience, and a Recognition for Comprehensive Patient Management, highlighting its commitment to patient-centered care, clinical excellence, patient safety, and continuous improvement.
In addition, Médico Express was granted three Special Awards for High-Impact Innovation within the Dominican Social Security System (SDSS), recognizing initiatives that contribute to the modernization, strengthening, and transformation of healthcare services for the benefit of patients and affiliates.
These distinctions acknowledge efforts aimed at advancing innovation, digital transformation, integrated care management, operational efficiency, and patient experience, promoting healthcare models that are more accessible, sustainable, and human-centered.
The Social Security Best Practices Awards were created by DIDA to recognize excellence in healthcare management across the Dominican Social Security System, honoring healthcare providers, health insurance organizations, and institutions that develop innovative, efficient, resilient, and people-focused models of care.
During the awards ceremony, DIDA Director General Elías Báez emphasized that these recognitions serve as a catalyst for continuous improvement, stronger patient protection, and a culture of excellence throughout the national social security system.
The awards were granted following a rigorous technical evaluation process conducted by DIDA specialists and an independent jury composed of leading figures from the healthcare and social security sectors, ensuring objectivity, transparency, and technical rigor.
Since its opening, Médico Express has positively impacted the lives of more than 150,000 individuals through an integrated outpatient care model that combines advanced technology, artificial intelligence, international quality standards, and a strong commitment to patient-centered care.
Commenting on the achievement, Dr. Alejandro Cambiaso, Executive President of Médico Express, stated that the distinctions reflect the organization’s vision of building a healthcare model that is more human, safer, and innovation-driven.
“These awards represent the dedication and commitment of our entire team. They validate our mission of transforming lives through excellence in healthcare while placing patients at the center of every decision we make. True innovation in healthcare occurs when technology, quality, and humanization work together to create meaningful value for patients and strengthen health systems,” said Dr. Cambiaso.
The recognition further strengthens Médico Express’s position as one of the leading healthcare institutions in the Caribbean and adds to a growing list of achievements, including the Global Healthcare Accreditation (GHA) Patient Experience Certification with Distinction, making it the first healthcare organization in Central America and the Caribbean to earn this distinction.
About Médico Express
Médico Express is a leading outpatient healthcare center located in Santo Domingo Este, Dominican Republic, designed under international standards to provide comprehensive, personalized, and patient-centered care. Its model integrates more than 40 medical specialties, advanced diagnostics, ambulatory surgery, urgent care, telemedicine, preventive health programs, and continuity-of-care services, delivering a healthcare experience that is safe, efficient, innovative, and compassionate.
The organization has become a regional benchmark for quality, innovation, and medical tourism. Médico Express is home to the largest number of Certified Medical Tourism Professionals (CMTPs) in the world and is the only healthcare facility in Latin America to achieve Fitwel certification, reflecting its commitment to creating environments that promote health, well-being, sustainability, and an exceptional patient experience.
