International Services

We offer professional translation services to eliminate language barriers and ensure you understand every aspect of your treatment. Our certified translators are well-versed in medical terminology, providing clear and precise communication.

For more details or to request translation assistance, please email us at serviciosinternacionales@medicoexpressrd.com.

Through strategic alliances with high-quality hotel chains, our team assists you in achieving comfortable, convenient and safe accommodation. These establishments, personally verified by our team, not only fit your budget, personal and food preferences, but also have facilities and services designed to cater to your recovery and wellness needs. Whether you're looking for a nearby hotel or an extended stay, we'll coordinate all arrangements so you can focus on your health.

Reach out by email at serviciosinternacionales@medicoexpressrd.com to discuss your accommodation needs.

From airport pick-ups, transfers to our center, or even for your personal itinerary, our reliable transportation services are tailored to keep your travel seamless and stress-free. We work with trusted providers to ensure punctuality and comfort throughout your stay.

For inquiries or reservations, please send us an email at serviciosinternacionales@medicoexpressrd.com.

The concierge plays a key role in the international patient experience, ensuring that their medical care process is smooth and hassle-free. Their main responsibilities include:/p>

1. Personalized assistance: Acts as the primary point of contact for international patients and their companions, guiding them throughout the entire care process.
2. Appointment and procedure coordination: Manages medical schedules, check-ups, tests, and procedures, ensuring optimal timing for the patient.
3. Guidance within the healthcare center: Accompanies and directs patients to different medical areas, facilitating their mobility and comfort.
4. Support with international insurance: Assists in validating coverage, obtaining authorizations, and handling billing for international and travel medical insurance.
5. Translation and language assistance: Helps facilitate communication between the patient and medical team in case of language barriers.
6. External logistics coordination: Provides support with hotel reservations, transportation, medical transfers, flights, and any travel-related needs.
7. Support for companions and family members: Ensures their comfort by offering recommendations for accommodations, restaurants, and activities.
8. Patient experience: Delivers high-level service by addressing special needs and providing warm, personalized care.

The concierge is, in essence, the international patient’s ally, ensuring that their medical stay is as organized, comfortable, and efficient as possible.

Stay connected with our healthcare professionals from anywhere in the world through our secure telemedicine services. We provide pre-flight medical guidance, virtual consultations, and post-visit follow-ups to ensure ongoing support when you need it.

For more information or to schedule a telemedicine appointment, please reach out via email at serviciosinternacionales@medicoexpressrd.com.

We offer a streamlined process for requesting your medical records, ensuring you have easy access to important health information. Our team will handle the necessary documentation and coordinate delivery in a timely manner.

To request a medical report, please fill out the form below or send us an email at serviciosinternacionales@medicoexpressrd.com.

Our dedicated International Department is committed to facilitating your medical journey, from pre-arrival arrangements to post-treatment follow-ups. We coordinate with our specialized teams to deliver seamless care tailored to your unique needs.

Contact our International Department by email at serviciosinternacionales@medicoexpressrd.com to start planning your visit.

At Médico Express, we understand the importance of having insurance that provides peace of mind and protection during your stay abroad. Therefore, we offer comprehensive assistance in the process of quoting your travel insurance, ensuring that you obtain the most complete and suitable coverage for your needs. We recommend travel insurance that includes:

• Medical assistance for emergencies and non-pre-existing illnesses
• Specific medical services for Covid-19
• Coverage in case of travel delays or cancellations
• Protection against luggage loss
• Repatriation services

We are by your side every step of the way, providing personalized advice and quick, efficient insurance solutions. Trust our team to manage all your travel insurance needs with professionalism and dedication, ensuring that every detail is covered.

Purchase your travel insurance by clicking here.

Better by MTA, a digital platform designed to simplify and improve the financial experience of medical tourists. Better by MTA arises as a response to the growing demand for fast, secure payment solutions adapted to the needs of international patients seeking trustworthy quality medical care abroad.

How does it work?

Better by MTA allows patients to make payments for their medical treatments through a secure and easy-to-use online platform. By registering, the user can access payment options adapted to their location and preferences, all managed through a system that guarantees the protection of financial information.

Benefits for Medical Tourists:

• Security and Transparency: All transactions are protected with advanced encryption technology, which offers an extra layer of security.
• Ease of Use: The platform is intuitive and available in multiple languages, making it easy to use for patients from different countries.
• Multi-Currency Payment: Better by MTA allows patients to make payments in their local currency, avoiding conversion costs and simplifying the process.
• Agility in Payments: Thanks to its fast and efficient interface, patients can make payments immediately, without complications or delays.
• Solutions Tailored to Medical Tourism: With Better by MTA, medical tourists can manage their payments efficiently, from the initial consultation to post-treatment follow-up, ensuring that their medical care is done without financial inconvenience.

By using Better by MTA, patients can have peace of mind that their payment process is optimized, secure, and tailored to the needs of health tourism.

To learn more about Better by MTA, visit better.medicaltourism.com.

We offer a range of on-site amenities to make your stay as comfortable and convenient as possible. Our focus is on enhancing your overall experience while you receive the care you need.

Medico Express’ Fitwell accreditation means you are in a safe environment. With most of the illumination coming from natural lights, toxic-free paint and construction materials, HEPA filters, and optimal water quality, you can feel safe you are in a healing environment.

Amenities included:

• International Department main lounge
• International Department imaging lounge
• Free unlimited high-speed Wi-Fi
• Meals tailored to your dietary preferences or restrictions
• Free valet parking during your stay
• Botanical garden with aromatherapy

Get in touch via email at serviciosinternacionales@medicoexpressrd.com to learn more about our available amenities.

Patient Rights

General Health Law 42-01, Decree No. 351-99

• Proper Identification: Be correctly identified and addressed by your name.
• Non-Discriminatory Care: Receive appropriate, timely, socially and culturally acceptable care without any form of discrimination, regardless of financial capacity.
• Respect and Dignity: Be treated with respect and care in accordance with your human dignity.
• Knowledge of Care Providers: Know the names of the individuals caring for you and understand their roles.
• Privacy and Confidentiality: Enjoy privacy and confidentiality during your care, protecting your social and psychological integrity.
• Feedback Opportunities: Provide complaints or suggestions about the care received to help improve service quality.
• Confidential Information: Receive information about your condition professionally and confidentially, ensuring your medical history is not disclosed to individuals unrelated to your care.
• Informed Communication: The assigned physician will inform you and, if desired, your family about the course of your treatment and health issues.
• Consent Rights: Have the right to consent to or refuse procedures and treatments.
• Participation in Treatment: When feasible and appropriate, participate in decisions and actions regarding your treatment.
• Support During Procedures: Request to be accompanied by a person of the same gender or a family member during medical examinations or treatments, especially if performed by a professional of the opposite gender or if you desire.
• Second Opinions: Consult with other specialists at your request and expense when seeking alternative opinions, without facing discriminatory actions.
• Voluntary Discharge: Any citizen has the right to request their voluntary discharge, which must be formally submitted by you or your family through the designated form.
• Access to Spiritual Support: Have access to spiritual support services.

Patient Responsibilities

General Health Law 42-01, Decree No. 351-99

Adherence to Regulations: Comply with and respect the institution's internal regulations, which will be explained to you or your family upon admission. Accurate Information: Provide accurate and truthful information about your condition and any social and epidemiological aspects (such as your address, family members, and possible risks to healthcare personnel). Treatment Compliance: Follow your treatment plan and attend all scheduled follow-up appointments. Respect for Staff: Show respect towards the organization's staff members. Care for Facilities: Take care of and protect the institution's facilities and belongings. Consideration for Others: Respect and be considerate towards other patients and their companions. Personal Hygiene: Maintain adequate personal hygiene and contribute to keeping the environment clean. Resource Conservation: Care for and conserve the resources provided by the organization for your use.

For those who need extra support in their recovery after leaving our facility, we offer personalized home care solutions. Our medical professionals work closely with you to develop personalized care plans that promote recovery and independence.

To find out more about at-home care services, send us an email at serviciosinternacionales@medicoexpressrd.com.

Our medical coordination team is at the heart of an unparalleled medical health travel experience – dedicated to managing every aspect of your journey, from planning to post-treatment follow-up, ensuring that every stage of the process is smooth and worry-free.

Whether you need specialized care or preventive services, our coordinators will be by your side to:

Personalized guidance: Advice on treatment options, procedures, and specialists that best suit your needs.

Risk assessment associated with travel: We consider your medical history, destination, and local conditions to provide you with a detailed analysis of potential risks during your trip, taking the necessary precautions to make your experience safe and smooth.

Management of appointments and itineraries: Organization of medical consultations, procedures and exams, guaranteeing optimal times and without delays.

Medication review and treatment adjustment: Our team ensures that all medications are suitable for your treatment at the destination and makes any necessary adjustments, ensuring that your treatment remains effective and safe during your trip.

Constant communication: Always stay informed, with regular updates on your treatment and any adjustments to the plan.

Fit to Fly Assessment: We examine your health status and confirm that you are ready to fly, ensuring that you can travel with complete confidence and without risks to your well-being.

Post-treatment follow-up: We accompany you in recovery, with periodic check-ups to ensure the best results.

With our medical coordination team, your health is in the best hands. We make sure that every aspect of your experience at our center is as enjoyable as it is effective. Your well-being is our priority.

For more information about our medical coordination services, please reach out to us by email at serviciosinternacionales@medicoexpressrd.com.

At Medico Express, we believe in proactive healthcare through comprehensive preventive checkups. Our thorough screenings help detect potential health issues early, ultimately enhancing overall well-being.

To schedule a preventive checkup or learn more, contact us via email at serviciosinternacionales@medicoexpressrd.com.

Through our international services you can access a wide network of medical professionals covering more than 40 subspecialties, including preventive medicine, orthopedics, outpatient surgery, gastroenterology, dentistry and more. Each specialty has experienced professionals ready to provide expert, personalized care.

For details on specific specialties, please send us an email at serviciosinternacionales@medicoexpressrd.com.

Medico Express is committed to upholding the highest standards of care, backed by leading industry accreditations and memberships. Our affiliations attest to our dedication to clinical excellence, safety, and patient satisfaction.

Distinctions:

Ministry of Public Health of the Dominican Republic

Operating License (2024)

Medico Express is fully licensed by the Ministry of Public Health, ensuring patients receive safe, regulated, and high-quality medical care that meets national healthcare standards.

Fitwel

2-Star Rating Certification (2024)

We are the first healthcare center in Latin America to receive Fitwel certification. This distinction acknowledges that Médico Express has been designed with personal well-being in mind, offering a healthy and sustainable environment that promotes recovery.

Medical Tourism Association (MTA)

Health Center with the Most Medical Travel Professionals Globally – CMTP (2024)

As an accredited member of the Medical Tourism Association, Médico Express is part of a global network of excellence in medical tourism. We have the highest number of Certified Medical Tourism Professionals (CMTP) worldwide, ensuring our team is highly qualified to assist international patients and provide a seamless medical experience.

Global Medica / General Electric Healthcare

Certificate of State-of-the-Art Medical Equipment (2024)

Certified by Global Medica and GE Healthcare, Medico Express uses cutting-edge medical technology, ensuring accurate diagnoses and advanced treatments for better health outcomes.

International Society for Quality in Healthcare (ISQua)

Platinum Member (2024)

Our ISQua Platinum Membership guarantees that Medico Express follows the highest global standards for patient safety, quality care, and continuous healthcare improvement.

Dominican Association of Health Tourism

Member (2024)

As a member of the Dominican Association of Health Tourism, Medico Express is part of a trusted network ensuring international patients receive top-tier medical care in the Dominican Republic.

Hotel and Tourism Association of the Dominican Republic

Member (2024)

Our membership in the Hotel and Tourism Association connects us with top hospitality providers, allowing us to offer medical tourists a seamless, comfortable stay before and after treatment.

American Chamber of Commerce of the Dominican Republic

Member (2024)

Being part of the American Chamber of Commerce ensures Medico Express maintains strong international partnerships, helping us provide globally recognized medical care and patient services.

Global Healthcare Accreditation (GHA)

Medical Travel Patient Experience Certification (2025)

We are the first healthcare center in the Dominican Republic and the Caribbean to receive the Certification of Excellence in the Medical Tourism Patient Experience, awarded by the prestigious Global Healthcare Accreditation (GHA). This recognition highlights our ability to provide world-class medical services with efficient clinical processes, a strong focus on safety, and sustainable practices that enhance the international patient experience.

Urgent Care Association (UCA)

Urgent Care Association Proud Member (2025)

The Urgent Care Association is a leading trade organization for urgent care centers, representing more than 4,000 facilities across the United States and internationally. Its mission is to advance urgent care medicine through clinical support, education, collaboration, and advocacy for professionals and operators in the field.

Ministry of Labor

Certificate of Compliance with Regulation 522-06 (2025)

This document certifies that a company has complied with the Occupational Health and Safety standards established in Regulation 522-06 of the Dominican Republic.

If you’d like more details about our accreditations, reach out via email at serviciosinternacionales@medicoexpressrd.com.

We strive to continually improve our services by gathering valuable feedback from our patients. Your input on our satisfaction survey helps us maintain our high standards and deliver the best experience possible.

To share your thoughts, fill out the survey form below or feel free to email us at serviciosinternacionales@medicoexpressrd.com.